What happens when you have equipment so reliable, so accurate and so easy to work with that you only contact the supplier once every few years?
In most cases the answer is a tardy response or completely ignored. What a refreshing joy then to contact KBW and be transferred immediately to a knowledgeable expert who has immediate access to detailed records of each piece of kit produced, even going back decades. Assistance in troubleshooting your problem, parts in stock, proforma invoice promptly delivered electronically and following electronic transfer of funds the goods despatched the same day on a next day delivery service.
That is what I call excellent service, something virtually lost in the 21st century but still very much to the fore at KBW! Kevan Jones – Director